We’re here to help — and we’ve built our support experience to get you the fastest, most effective assistance possible.
💬 Live Chat (fastest option – recommended)
Live chat is the quickest way to get support from the Jupiter team, and it’s how most of our customers connect with us.
You can start a live chat:
Directly within the Jupiter app by clicking on the chat bubble, or
From our website
Screenshot: Chat bubble location on Jupiter webpage.
Why chat works so well:
⚡ Faster response times
📎 We can share helpful articles, screenshots, and resources in real time
👀 With your permission, our team can securely view your dashboard to better understand and resolve your issue
✅ Everything stays documented in one place for easy follow-up
If you need help quickly, chat is the best place to start.
📧 Email Support
You can also reach us by email at:
Email is a great option for:
Non-urgent questions
Detailed requests
Following up on an existing conversation
Our support team monitors this inbox closely and will get back to you as soon as possible.
📞 Need a Call?
We don’t offer a general phone support line, but if a call is necessary, we’re happy to help. Simply reach out via live chat or email first, and if your issue would be best handled by phone, our team will arrange a callback.
We’re Here for You
Whether you chat with us in-app or send an email, our goal is always the same:
clear answers, helpful guidance, and a great support experience.
We look forward to helping you .