Data Privacy & Trust
Your data, your control: how Jupiter handles privacy in the Rocket era
We understand that data privacy is one of the most important considerations for mortgage professionals. This article explains what information is shared within the Rocket family of companies, what remains private, and how Jupiter protects borrower information.
What information is shared with Rocket?
Lendesk may share the following information with Rocket:
Account and licensing information
Business affiliation details
Platform usage data
Anonymized and aggregated platform statistics
What is not shared with Rocket?
The following information is not shared with Rocket:
Borrower personal information
Loan files and supporting documents
Your individual lender submission activity
Your pipeline, production, or deal volume data
Borrower data is only shared when you choose to submit
Being part of the Rocket family of companies does not give Rocket access to your loan files or borrower information.
"Borrower information collected through a Mortgage Professional's loan files is only shared with a lender at the point the Mortgage Professional submits that specific application to that lender." — Jupiter Privacy Policy
Borrower information collected through Jupiter is only shared with a lender when you explicitly submit a specific application to that lender, whether that lender is Rocket Pro or another lending partner.
There is no automated or ongoing sharing of your pipeline data with Rocket.
What Rocket does receive
As the platform provider within the Rocket family, Lendesk may share broker account information with Rocket, including:
Licensing details
Business affiliation information
Platform usage information
This information supports:
Account onboarding
Rocket Pro integrations
Product development and improvement
This does not include borrower data, loan files, or your book of business.
Lendesk may also use and share anonymized, aggregated platform data. This information is combined across users and cannot identify individual brokers, borrowers, or transactions.
Security and platform infrastructure
Jupiter operates on its own infrastructure, hosted in AWS US East (Ohio) and governed by Lendesk's Privacy Policy.
Jupiter maintains SOC 2 certification, meaning its security controls are independently audited and verified.
While Lendesk is part of the Rocket family of companies, Jupiter remains a separate platform with its own security and privacy controls.
Frequently Asked Questions
Can Rocket see which lenders I submit applications to?
No.
Rocket cannot view which lenders you individually submit applications to. Lendesk may analyze or share anonymized and aggregated lender submission trends across the platform, but this data cannot be used to identify your individual business activity.
Does Jupiter sell my data?
No.
Jupiter does not sell personal information and does not use borrower data for advertising purposes.
What rights do I have over my data?
You may request to:
Access your personal information
Correct inaccurate information
Delete eligible information
Export your personal information
Residents of California, Virginia, Colorado, Connecticut, and Utah may have additional rights under applicable state privacy laws.
Where can I review the full Privacy Policy?
The complete Privacy Policy is available at: https://jupiterlos.com/privacy-policy
Last updated: May 21, 2026.
Need help?
If you have questions about how your data is collected, used, or protected, our team is happy to help.
📧 Contact us at support@jupiterlos.com