Your account holds sensitive borrower and loan data—keeping it secure is essential. Multi-factor authentication (MFA) adds a secondary verification step at login, so only you can access your account even if your password is compromised.
Jupiter takes your data security seriously and supports three MFA methods that you can choose from:
Method | Security | Best for |
Passkey (Recommended) | Excellent | Fastest login, no codes |
Authenticator app (Recommended) | Very good | Stronger protection, works offline |
Email verification | Good | Simplest setup |
Important: To help protect your account, Jupiter requires you to set up at least one MFA method.
If using the Authenticator app method, you will require a mobile device with a camera and have one of the following Two-Factor Apps downloaded:
How to enable multi-factor authentication
1. Select "Your account in the top right menu.
Screenshot: Displays the dashboard with the account menu open and Your account highlighted.
2. Select the "Security" option on the left-hand menu and this should bring you to the Security page.
Screenshot: Displays the Security page with Security highlighted in the left-hand menu.
3. Click on "Add MFA method", then select a MFA method from the dropdown menu.
Screenshot: Displays the Security page with the Add MFA method dropdown expanded.
How to set up a Passkey (Method 1)
1. Click "Passkey" from the "Add MFA method" dropdown menu.
Screenshot: Displays the Add MFA method dropdown with Passkey highlighted.
2. Follow the instructions that appear on your device or browser to add a passkey.
Tips:
Register more than one device (laptop, phone, etc) so you always have a fallback.
If a device is lost, remove its passkey immediately under Your account → Security.
How to set up Authenticator app (Method 2)
1. Click “Authenticator app” from the “Add MFA method” dropdown menu.
Screenshot: Displays the Add MFA method dropdown with Authentication app highlighted.
2. Install an authenticator app (Google Authenticator, Microsoft Authenticator, Duo or Authy )
3. Scan the QR code with your app on your phone. This should add your Jupiter account in the app.
Screenshot: Displays the Set up an authenticator app modal with the QR code highlighted.
4. Enter the 6-digit verification code and click “Complete” to confirm setup.
Screenshot: Displays the Set up an authenticator app modal with the verification code field and Complete button highlighted.
Important:
Back up before switching phones. Use your app's export/transfer feature before resetting an old device, or you may be blocked out.
Authy is recommended if you want encrypted cloud backup across multiple devices.
How to set up Email verification (Method 3)
Click "Email verification" from the "Add MFA method" dropdown menu.
Screenshot: Displays the Add MFA method dropdown with Email verification highlighted.
2. Enter the 6-digit verification code we sent to your email. If you did not receive a code, click “Resend” to receive a new one.
Screenshot: Displays the Set up email verification modal with the Verification code field, the Resend link, and Complete button highlighted.
3. Click “Complete” to confirm setup.
Tips:
Your MFA is only as strong as your email account — make sure it has a strong password too.
Email verification requires internet access. If you frequently work offline, set up an authenticator app as a backup.
Logging into Jupiter with MFA enabled
After you’ve successfully set up at least one MFA method, you will be asked to verify your identity with MFA every time you login.
If you are using a trusted device, you can click “Trust this device, I use it often” to skip MFA verification for 30 days. You'll still need your password — only the second factor is skipped.
Tip: Only use this on personal devices you control. Never check it on a shared, public, or borrowed computer.
MFA not working?
If none of your registered methods are working as expected, you can contact customer support to disable MFA for your current login session. You will be asked to provide a valid photo identification so we can confirm ownership of your account.
Important: On your subsequent logins, you will be required to setup at least one MFA method if you haven’t already done so in your Security settings.
Should you have questions, click the chat bubble or email us at support@jupiterlos.com.