Clearing your cache and browsing history can resolve common issues you may encounter while using Jupiter. It’s often one of the first and most effective steps in troubleshooting.

1. On your computer, open Chrome

2. At the top right, click More ((three vertical dots in upper right) and open "Settings"

Screenshot: Select Settings in drop-down menu after clicking three vertical dots in upper right of Chrome browser.

3. Click on "Privacy and Security" and then select "Delete browsing history"

Screenshot: Displays location of Privacy and security in Settings menu and Delete browsing data option.

4. Choose a time range. To delete everything, select "All time" under the "More" dropdown

5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.

6. Click on "Delete data".

Screenshot: Displays location of Cached images and files checkbox and Delete data button.

1. Click on the Safari drop-down menu and select Preferences.

2. Choose Safari > Settings, then click Privacy

Screenshot: Displays Settings option in Safari drop-down menu.

3. Select the Develop drop-down menu. Click Empty Cache.

Screenshot: Displays Empty Caches option in Develop drop-down menu.

1. Open your Firefox browser on your computer. Click on the three horizontal lines in the top right of the screen. Now, click ‘Preferences’ in the drop-down list.

Screenshot: Displays Preferences option in Firefox drop-down menu after clicking the three horizontal lines in the top right of the screen.

2. Choose the ‘Privacy and Security’ option from the list on the left-hand side of the screen.

Screenshot: Displays Privacy & Security link in the options section.

3. Scroll through the list provided and click on ‘Cookies and Site Data’. When you’re done, click on ‘Clear Data’ to the right of the screen.

4. In the new pop-up window, select the option to clear ‘Cached web Content’. You can also choose to clear cookies and site data, but be aware that you may be signed out of all websites and will remove offline web content by selecting this option. When you’ve decided what data to clear, you can click on ‘Clear’ at the bottom of the window to finalize the process.

Screenshot: Displays Cached Web Content checkbox in the Clear Data pop-up window.

Step 1: Select settings

On the home screen, click ‘Settings.’

Screenshot: Displays drop-down menu options after clicking Settings on the home screen.

Step 2: Choose Safari

Now click on ‘Safari.’

Screenshot: Displays options after clicking Safari in the options menu.

Step 3: Clear cookies

At the bottom of this menu, click on ‘Clear history and website data.’

Screenshot: Displays Clear History and Website option in the Safari Settings page.

Step 4: Confirm changes

Finally, confirm the changes when prompted.

Should you have any questions or need assistance, please click the chat button or email support@jupiterlos.com and our team will be happy to help.