Before pulling either a soft credit or a full credit report in Jupiter, each borrower on a loan must provide credit consent. Jupiter makes this process simple by allowing borrowers to sign consent directly in their application portal or through a secure email link. Once signed, a digitally signed, date- and time-stamped PDF is automatically created and attached to the loan.
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What will the borrower see when being asked for consent?
Each borrower will see the consent displayed as a final step of their application. They are required to agree and check both boxes to continue. Once they agree, they have to click “Give consent” and the digitally signed consent document will be created. It will be dated and timestamped.
Note: If the borrower does not provide consent via their portal, you can request consent in the “Credit & liabilities” Application section through Jupiter before pulling credit.
When you attempt to pull credit for a borrower showing "No credit pull consent", the following message will be displayed.
Once completed: The consent is digitally signed and a timestamped PDF is created and the loan officer receives a notification confirming the consent has been signed and will be reflected in the application on Jupiter.
Note: Each borrower on the loan must complete the consent step individually.
What if a borrower is not invited to the application but you require a consent to pull credit?
If you require consent for a borrower who is not invited to view the application, they can be invited to grant consent via email by another borrower on the application or by the loan officer.
How can a borrower request consent from another borrower who is not invited to view the application?
1. Click "Consent" on the left menu in the application portal. All borrowers will be displayed.
2. Select the borrower and click on "Send email request for consent". A request for consent will be sent to that borrower’s email.
3. That borrower will receive an email with a link where they can read and give consent to pull credit without signing into the portal.
You will be notified once the consent has been given and it will reflect in the application on Jupiter.
How to request consent from Jupiter
If you are working inside the loan and consent has not been provided, you can request it directly from the application.
1. Open the loan application
2. Navigate to the "Credit & liabilities" section
3. Locate the borrower without consent
4. Click on " Capture consent" or "Recapture consent" if the consent is outdated.
5. Confirm the borrower’s email address
6. Send the consent request
Important: If a borrower had already given consent and it's outdated or you want an updated version of the consent, please note that the existing signed consent document will be replaced with the new one.
If you need to keep a copy of the original consent, be sure to download the existing PDF before re-sending the request.
The borrower will receive an email prompting them to read and sign the consent. No separate e-signing tools or document generation are required.
Below is the email received by the borrower.
The consent email: Clearly states they’ve been added to an application. Includes a secure link to review and sign consent and does not require them to log into the borrower portal This is especially helpful for borrowers who may not be tech-savvy.
Once signed, the loan officer receives a confirmation notification.
How to view and download credit consent
After consent is signed the borrower’s consent status updates in the loan . You’ll see a timestamp confirming when it was signed
You can download the consent PDF from the "Credit & liabilities" section for each borrower and the document can be saved to your secure storage for compliance and record keeping.
The consent status is also displayed on your loan dashboard.
How to re-request consent
You can re-request consent at any time if needed by following the steps set out above.
⚠️ Important: If a borrower had already given consent and it's outdated or you want an updated version of the consent, please note that the existing signed consent document will be replaced with the new one.
If you need to keep a copy of the original consent, be sure to download the existing PDF before re-sending the request.
Where can I see if consent has been given on a loan?
The status of the consent for each of your loans will be shown on the loan dashboard.
None: None of the borrowers have given consent
Partial: At least one of the borrowers gave consent
Complete: All of the borrowers in the loan have given consent
You can also see each borrower’s consent status in the "Credit and liabilities" section of the application.
Additional Resources
If you have any questions or need assistance, please click the chat button or email support@jupiterlos.com and our team will be happy to help.