This document is meant to help you spark interest in Jupiter when speaking with your partners. We’ve included some helpful positioning tips and answers to common questions so you can confidently introduce Jupiter and handle any early objections.
Frequently Asked Questions
What is Jupiter?
What is Jupiter?
A Rocket-integrated Loan Origination System built for speed, simplicity, and scale. Jupiter is a fast, intuitive digital mortgage platform that makes the loan intake and submission process easier for loan officers. It’s purpose-built for Rocket Pro partners and available at no cost.
How is Jupiter different from other mortgage platforms?
How is Jupiter different from other mortgage platforms?
Fast & intuitive: Built for speed with smart automations and calculators
Mobile-ready borrower portal: Custom branded and easy to use
Smart Docs: Automated document requests based on borrower inputs
Rocket Pro pricing tool integration
No-cost AUS & credit pulls when using Rocket credentials
Direct Rocket Pro submission
Compliance made simple (MCR exports)
Under 3-minute support response time
Who is Jupiter for?
Who is Jupiter for?
Jupiter is designed for loan officers and brokerages looking to digitize and optimize their workflow – especially those who work closely with Rocket Pro.
What are the costs involved?
What are the costs involved?
Jupiter is free for Rocket Pro partners, and there are no fees for pulling credit using Rocket Pro credentials.
Is training or support available?
Is training or support available?
Yes. Jupiter provides onboarding, training, and live support to ensure successful adoption. We have an industry leading customer support team with average response time of under 3 minutes and a comprehensive support library with 30+ articles on how to use Jupiter.
Does Jupiter have a POS/borrower portal?
Does Jupiter have a POS/borrower portal?
Yes, Jupiter includes a modern, mobile-friendly borrower portal that acts as a point-of-sale (POS) system. Borrowers can easily complete their applications online, upload documents, receive automated reminders, and track their progress.
Can I customize the borrower experience?
Can I customize the borrower experience?
Absolutely. Jupiter offers a custom-branded borrower portal and tailored Smart Docs logic based on your workflows.
Does Jupiter work on mobile?
Does Jupiter work on mobile?
Yes. Both the loan officer and borrower experiences are mobile-friendly.
Can Jupiter generate 3.4 files for other LOS systems?
Can Jupiter generate 3.4 files for other LOS systems?
Yes. Jupiter supports effortless 3.4 file generation for compatibility with market-standard systems.
Is Jupiter secure?
Is Jupiter secure?
Yes. Jupiter is built on secure technology and includes loan officer two-factor authentication for added security.
11. How do I sign up?
11. How do I sign up?
Visit this landing page and the Jupiter team will reach out to get you onboarded.
Common objections and how to handle them
Objection 1: “I already use a CRM – why use Jupiter?”
Objection 1: “I already use a CRM – why use Jupiter?”
Response: Jupiter is an LOS that complements your existing workflow with its direct integration with Rocket Pro, Smart Docs automation, and free credit pulls. It can be used as an intake and submission tool alongside your existing CRM to enhance speed and borrower experience.
Objection 2: “I don’t want to retrain my team on a new system.”
Objection 2: “I don’t want to retrain my team on a new system.”
Response: Jupiter is intuitive and easy to adopt. Most users can get up and running in under an hour, and the Jupiter team offers hands-on training and support.
Objection 3: “I’m worried it won’t work with my current process.”
Objection 3: “I’m worried it won’t work with my current process.”
Response:Jupiter is designed to be flexible and configurable. You can customize document logic, borrower communication, and branding to match your process – not the other way around.
Objection 4: “It sounds too good to be true – what’s the catch?”
Objection 4: “It sounds too good to be true – what’s the catch?”
Response: There’s no catch. Jupiter was built with Rocket’s partners in mind, offering features that reduce friction, increase speed, and keep everything in one place. Plus, credit pulls are free with Rocket Pro credentials.
Objection 5: “Is this available to everyone?”
Objection 5: “Is this available to everyone?”
Response: Jupiter integration to Rocket Pro is a first-of-its-kind. The Jupiter team is rolling it out strategically to Rocket partners who want to elevate their workflow first.
Objection 6: “Hmmm, not right now – can we circle back to this?”
Objection 6: “Hmmm, not right now – can we circle back to this?”
Response: Totally understand the timing might not be right. The Jupiter team will be here when you're ready. In the meantime, would you like them to keep you in the loop as the platform evolves and share updates that might be helpful down the road?
Objection 7: “I’m already evaluating another platform. It seems to have everything I need.”
Objection 7: “I’m already evaluating another platform. It seems to have everything I need.”
Response: That makes sense – it's great you're exploring options. Jupiter’s tight integration with Rocket Pro, Smart Docs automation, and borrower-friendly experience are what really set it apart. Even if you move forward with another tool, the Jupiter team would love to show you what makes Jupiter unique when the time feels right.
Objection 8: “I’m not sure how I feel about a platform that’s still so new.”
Objection 8: “I’m not sure how I feel about a platform that’s still so new.”
Response: That’s a fair concern. While Jupiter is newer in the U.S., it’s a proven platform in Canada – used by thousands of mortgage professionals. Jupiter benefits from years of product refinement and is backed by its direct integration with Rocket Pro, which means you’re getting something purpose-built for this market, with ongoing support and innovation behind it.