Occasionally applicants submit separate loan applications instead of adding their co‑applicant to an already started file. Finmo allows you merge those applications by adding a borrower from an existing loan file so everything lives in one submission.
Common reasons to merge files
- A borrower needs a co‑signer/co‑borrower added to an already‑started application. - Two applicants each used your "Apply now" link and submitted separately creating duplicate loans for the same scenario.
Note: Only the loan officer (or a team member with access to the loan file) can merge applications. Borrowers cannot merge files themselves.
Click the red arrow below to watch a short video.
How do I add a borrower from an existing loan application?
1. Open the main loan application.
2. Click "Add borrower" from the left menu
3. At the top of the screen, click "Add borrower from existing loan application".
4. Use "Select borrower" to pick from borrowers across your Finmo loans.
Note: Search by name, email, or loan number. If a borrower has more than one loan with you, make sure you choose the correct one.
5. Choose what to copy from the existing borrower’s file. By default, all details are selected. Unselect any sections you don’t want to bring over (e.g., if they’re already complete in the destination loan).
6. Decide whether to archive the original loan you’re copying from. In most cases, choose Yes to remove the duplicate from your active dashboard. You can always find it later by filtering your dashboard to "Archived".
7. Click "Save changes" to complete the merge.
After you merge
From the Borrowers panel on the merged loan, you can:
· Hide a borrower from the loan (useful if added temporarily).
· Make a borrower the main borrower (sets them to Position 1/primary on the 1003).
· Invite the borrower to the portal so they can update the application and upload documents.
You’re merging the selected borrower (and whichever details you chose) into the open loan. After merging, review the combined 1003 and documents to ensure everything is accurate and complete before submitting to your lender/LOS.
Primary vs. co‑borrower: Finmo displays the primary borrower as Position 1 and the co‑borrower as Position 2 on the loan.
Troubleshooting
Can’t find the borrower? Check spelling, try email, or search by loan number. Also confirm that you’re looking under the correct organization and that the source loan isn’t archived (toggle Archived in your dashboard if needed).
Accidentally merged from the wrong file? Remove the borrower from the destination loan and re‑add from the correct source. You can also unarchive the original loan if you archived it.
Should you have any questions, click on the chat bubble in Finmo and our team will be happy to help.