Occasionally applicants submit separate loan applications instead of adding their co‑applicant to an already started file. Jupiter allows you merge those applications by adding a borrower from an existing loan file so everything lives in one submission.
Common reasons to merge files
- A borrower needs a co‑signer/co‑borrower added to an already‑started application. - Two applicants each used your "Apply now" link and submitted separately creating duplicate loans for the same scenario.
Note: Only the loan officer (or a team member with access to the loan file) can merge applications. Borrowers cannot merge files themselves.
How do I add a borrower from an existing loan application?
1. Go to the loan and click on "Application".
2. Select "Borrowers' from the top menu.
3. Click on 'Create borrower from existing application"
4. Select the borrower from an existing application you'd like to add from borrowers across your Jupiter loans.
5. Choose which borrower details you want to bring in to the loan. By default, all details are selected. Unselect any sections you don’t want to bring over (e.g., if they’re already complete in the destination loan).
6. Decide whether to archive the original loan you’re copying from. In most cases, choose Yes to remove the duplicate from your active dashboard. You can always find it later by filtering your dashboard to "Archived".
7. Click "Save changes" to complete the merge.
8. Click on the borrowers name and select the three dots and choose "Invite".
Your invite will be sent via email to the borrower.
Note: Search by name, email, or loan number. If a borrower has more than one loan with you, make sure you choose the correct one.
After you merge
From the Borrowers panel on the merged loan, you can:
· Hide a borrower from the loan (useful if added temporarily).
· Make a borrower the main borrower (sets them to Position 1/primary on the 1003).
· Invite the borrower to the portal so they can update the application and upload documents.
Primary vs. co‑borrower: Jupiter displays the primary borrower as Position 1 and the co‑borrower as Position 2 on the loan.
Important: You are merging the selected borrower (and whichever details you chose) into the open loan. After merging, review the combined 1003 and documents to ensure everything is accurate and complete before submitting to your lender/LOS.
Troubleshooting
Can’t find the borrower? Check spelling, try email, or search by loan number. Also confirm that you’re looking under the correct organization and that the source loan isn’t archived (toggle Archived in your dashboard if needed).
Accidentally merged from the wrong file? Remove the borrower from the destination loan and re‑add from the correct source. You can also unarchive the original loan if you archived it.
Should you have any questions, click on the chat bubble in Jupiter or send an email to support@jupiterlos.com and our team will be happy to help.