If the borrower has forgotten their password, you or the borrower can reset this.
1. Go to the borrower’s personal application link
2. Click 'Forgot password' on the sign-up page
3. Enter the borrower’s email address that was used when they signed up.
The borrower should receive an email like this with your team name/logo and team details:
Should you need further help please click the chat button in Jupiter or send an email to support@jupiterlos.com.